Sitel Group, a prominent global provider of customer experience (CX) solutions, is dedicated to strengthening business-customer relationships by fostering meaningful connections that enhance brand value. This article focuses on the need for Customer Service Representatives in Canada at Sitel Group.
They securely facilitate connections between beloved companies and their customers, engaging with over 4.5 million interactions daily in more than 50 languages. Their workforce of 100,000 individuals operates from home or one of their CX hubs worldwide. Sitel Group’s solutions confer a competitive edge across all consumer touchpoints, be they digital or voice-based. Their award-winning culture draws from 35 years of industry leadership and an unwavering commitment to bolstering employee satisfaction.
Customer Service Representatives
This summer, they are in search of Financial Support Representatives to join their exceptional team. Sitel Group collaborates with some of the world’s most renowned brands, from Fortune 500 giants to small enterprises, in nurturing superior customer relationships. They are seeking individuals with a financial inclination, a strong work ethic, and a passion for assisting others.
Their most valuable asset is their workforce. Upon joining their team, they invest in your growth through internal programs, training, and initiatives that foster your skill development and help you achieve your career aspirations.
Job Description
- Position: Customer Service Representatives in Canada
- Job Type: Permanent
- Hourly Wage: $16.00
- Schedule:
- Shift Length: 8 hours
- Education: Secondary School
- Experience: One year of customer service (preferred)
Furthermore, the ideal candidate should:
- Assist consumers in addressing any suspicious activity on their credit or debit card accounts.
- Adhere to relevant security protocols on all calls.
- Prioritize customer retention and, where applicable, promote additional products to customers.
- Enhance client satisfaction by engaging them via phone, chat, or email.
- Navigate through multiple systems efficiently.
- Continuous training and skill enhancement are integral to the role.
Who are you?
As a Customer Service Representative in Canada, you should:
- Be an excellent communicator.
- Possess a can-do attitude and aspire to advance your career with a reputable organization.
- Thrive in both team and independent work environments.
- Be at least 18 years old and possess a high school diploma.
- Hold Canadian citizenship.
Benefits
Working as a Customer Service Representative in Canada with Sitel Group offers several advantages:
- Comprehensive professional training.
- Employees can save for their future with an RRSP (Registered Retirement Savings Plan) that the company matches.
- A variety of development programs to support your growth.
- Participation in SitelFit, a health and fitness program.
- Job security.
- Skills and experience that will last a lifetime.
- A conducive and positive work environment.
How To Apply
Sitel Group has a unique application process that aims to give you a glimpse into their work culture and assess your suitability. Their application includes an evaluation covering questions you’d typically encounter at the outset of an interview. This expedites the process and allows them to learn more about you. After submitting your application, one of their recruiters will reach out to schedule an interview.
Sitel Group believes that experiences are paramount, and successful associates are those who find fulfillment in their roles. They provide their employees with the resources and autonomy needed to learn, grow, enjoy their work, and be authentic.
Conclusion
These are the essentials you need to know to apply for a position at Sitel Group as a Customer Service Representative in Canada. We encourage you to submit your application at your earliest convenience. Please be aware that Sitel Group never requires any financial contributions or rewards in exchange for a position. Your ability and dedication are what matter most. Good luck!