Position: Customer Service Agent at Melbourne Airport
Working as a Customer Service Agent at Melbourne Airport offers a dynamic and rewarding experience. Each day brings new challenges and opportunities to make a meaningful impact. With a positive and resilient attitude, you’ll find motivation in your accomplishments and your role in delivering exceptional customer experiences.
As a Customer Service Agent in Melbourne Airport, your responsibilities include creating a welcoming atmosphere for travelers, assisting with boarding and disembarking flights, supporting passengers with special needs, marshaling aircraft, problem-solving, looking after unaccompanied minors, and providing information to customers.
Qualifications for Customer Service Agent: To be considered for the role of Customer Service Agent at Melbourne Airport with Qantas Airways Limited, we require the following qualifications:
- Ability to work on a 7-day rotational shift roster covering a range of hours.
- Previous customer service experience in hospitality, tourism, or a related customer-focused industry.
- Enthusiasm for delivering top-notch customer service at Melbourne Airport with a proactive and optimistic attitude.
- Strong problem-solving skills, especially in challenging situations, and a commitment to follow through to resolution.
- Excellent communication and listening skills.
- The ability to work both independently and as part of a team.
- Adaptability to a fast-paced operational environment.
- Compassion and empathy when assisting special needs customers.
- Exceptional personal development and presentation.
- Availability for temporary or permanent employment on a 7-day rotational shift roster.
- Successful completion of a Pre-Employment Medical test.
How to Apply for Customer Service Jobs at Melbourne Airport: Qantas Airways Limited is dedicated to providing equal opportunity employment and fostering a diverse and inclusive workplace. If you are seeking employment in Australia and need to obtain a visa, please ensure you explore the appropriate channels for application.
To apply for this position, please use the SEEK Limited platform. If you have any specific support or access requirements, kindly inform us during the application process.
If you are eager to immerse yourself in a challenging and exciting culture while meeting the above criteria, we encourage you to register your interest for future positions within our Melbourne Customer Experience team.